At Tits R Cool, we want you to love your purchase! Our products are made on demand with care through our trusted partner, Printful. Please review our return policy below to understand your options if something isn’t quite right.
WE STAND by the quality of our clothing. If your item arrives damaged, misprinted, or incorrect (e.g., wrong item or size sent), we’ll make it right at no cost to you.
HOW TO REQUEST A RETURN:
 – Contact us at Nippsy@TitsRCool.com within **15 days after delivery**.
 – Provide your order number and clear photos showing the issue.
 – We’ll work with Printful to process a free replacement or full refund, depending on your preference.
 – You do not need to return the defective item unless specifically requested.
– Claims for quality issues must be submitted within 15 days after delivery. Late claims may not be eligible for a refund or replacement.
– Since our products are made on demand, we do not accept returns for buyer’s remorse or incorrect size selection. However, we’re happy to offer **exchanges for a different size** (subject to availability) under the following conditions:
 – Contact us at Nippsy@TitsRCool.com within **15 days after delivery** to request an exchange.
 – Items must be unused, unwashed, in their original condition, and with all original tags and packaging.
 – You are responsible for return shipping costs to our designated Printful facility (we’ll provide the address upon approval).
 – You’ll cover the cost of producing and shipping the new item.
– **Note**: We do not offer refunds for non-defective items unless required by applicable consumer laws.
– If your order is returned to us due to an incorrect or incomplete address, or if it’s unclaimed, we’ll notify you via email.
– We’ll hold the item for **20 days** at no cost. During this time, please contact us to confirm the correct address for reshipping (reshipping costs apply).
– If unclaimed after 20 days, the item will be donated to charity.
– Email us at Nippsy@TitsRCool.com with your order number, a description of the issue, and (if applicable) photos of the item.
– For approved exchanges, we’ll provide the return address for the Printful facility that fulfilled your order.
– Please do not send items back without contacting us first, as unapproved returns may not be processed.
– All orders are printed on demand, so please double-check your size and shipping address before placing your order. Use tools like the USPS ZIP code lookup to ensure accuracy.
– Processing times for returns or exchanges may take 5–10 business days after we receive the item, depending on Printful’s fulfillment process.
– If you’re unsure about sizing, check our size charts on each product page or contact us for assistance before ordering.
– This policy does not affect your statutory rights under applicable consumer protection laws. If you’re in a region with specific return requirements (e.g., EU’s 14-day cooling-off period for non-customized goods), we’ll comply with those regulations.
Have questions? Reach out to us at Nippsy@TitsRCool.com. We’re here to help!
